Website DesignE-CommerceWebsite Hosting

Terms & Conditions

Service & Server use.
Firmus IT reserves the right to refuse service and/or access to its servers to anyone.
Firmus IT does not allow any of the following content to be stored on its servers:
Adult material - includes all pornography, erotic images, or otherwise lewd or
obscene content.

Customer's Age.
By signing up for our services the Customer certifies to be at least 18 years of age or
at least of legal age for the countries, demanding a higher legal age by law, or that
either their parent or legal guardian will act as the “Customer” in accordance with the
terms of this contract.

Excessive download content or non-linked content.
Refusal of service based on content matching either of these two criteria is entirely at
the discretion of Firmus IT.
Firmus IT reserves the right to move your domain to a different web server with no
previous notice.

We will endeavour to provide a continuous high quality service. If you experience
problems with your service, you should consult our support page.
Please note we may require suspension of some of our services for short scheduled
periods to carry out maintenance or repair to our services.

Reselling of Services.
All accounts are to be used by the primary owner only and do not allow the holders to
resell, store or give away web-hosting services of their website to other parties
unless the account is intended for reselling.
Web hosting services are defined as allowing a separate, third party to host content on
the owner's web site. Exceptions to this include ad banners, classified ads, and
personal ads.

Bandwidth policy.
High bandwidth usage: Firmus IT reserves the right to cancel your service(s) if you exceed the
download limit set, you will be warned when you are approaching the limit.

Space Usage.
If you exceed the limits on your hosting then we will automatically e-mail the
Administrator of the site to inform you of the additional space you are using. You will
then have 48 hours from that notice to remove files to restore the quota usage. If for
any reason you do not then your account may be suspended until you comply with
either removing files or upgrading your hosting package.

High resource use policy.
Resources are defined as bandwidth, processor utilization or disk space.
Firmus IT may implement the following policy to its sole discretion:
When a website is found to be monopolising the resources available Firmus IT reserves
the right to suspend that site immediately. This policy is only implemented in extreme
circumstances and is intended to prevent the misuse of our servers. Customers may be
offered an option whereby Firmus IT continues hosting the website for an additional

Payment policies.
All accounts are set up on a prepay basis. Although Firmus IT reserves the right to
change prices of accounts or services at any time, all pricing is guaranteed for the
period of prepayment. Payment is due every 30 or 365 days, following the date the
account was established. Customers will be sent an email to renew their package near
the end of their prepay period unless closure notification has already been given.
Firmus IT reserves the right to suspend other services until the outstanding debt is
cleared. The customer is responsible for all money owed on the account from the time
it was established to the time that the customer sends a written cancellation request.
All invoices will be sent directly to customers via email shortly after
the online purchase has been made. At this point the customer's card will be charged

All payment is in UK sterling.
You are required to have a valid credit/debit card and email address registered on your
account at all times, failure to do so may result in suspension of your account.
Please note that whilst this email is primarily used for billing purposes, Firmus IT
reserves the right to email you information about enhancements to our systems and
product offerings. Your email will not be passed to any other parties at any time.

Cancellation and refunds.
Firmus IT reserves the right to cancel the service at any time. In this event customers
will be entitled to a pro rata refund based upon the remaining period of membership.
In no event will a customer receive any extra monies or compensation for cancellation
of services. If a customer contravenes Firmus IT’ terms of service a refund will not be
issued in the event of a cancellation.
Customers may cancel their account at any time. But will not be entitled to a refund
for any services for the rest of the hosting package contract or additional services
purchased (minimum 12 months each time the hosting package is renewed). Any
incentives offered to customers when opening the account will also be cancelled.
Customers may be given the option to purchase services which were offered as startup
incentives in the result of a cancellation.
Fees charged on a prepay basis are non-refundable. Customers are not entitled to
receive a refund unless the service is cancelled by Firmus IT. In addition some accounts
incur set-up fees, these charges are also non-refundable.

Customer agrees that it shall defend, indemnify, save and hold Firmus IT harmless from
Any and all demands, liabilities, losses, costs and claims, including reasonable
Attorney’s fees asserted against Firmus IT, its agents, its customers, officers and
Employees, that may arise or result from any service provided or performed or agreed
To be performed or any product sold by customer, its agents, employees or assigns.
Customer agrees to defend, indemnify and hold harmless Firmus IT against liabilities
Arising out of;
(1) any injury to person or property caused by any products sold or
Otherwise distributed in connection with Firmus IT’ server(s) service(s);
(2) any material supplied by
Customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) Copyright infringement and
(4) any defective products sold to customer from Firmus IT’ server.

Firmus IT will not be responsible for any damages your business may suffer. Firmus IT
makes no warranties of any kind, expressed or implied for services we provide.
Firmus IT does not back up your data/website and whilst every attempt would be made
in the unlikely event of any corruption or hardware failure, Firmus IT cannot guarantee
to be able to replace lost data. Firmus IT disclaims any warranty or merchantability or
fitness for a particular purpose. This includes loss of data resulting from delays,
non-deliveries, wrong delivery, and any and all service interruptions caused by or not
caused by Firmus IT and its employees or anyone connected to Firmus IT providing server
use or any other service. Firmus IT reserves the right to revise its policies at any time.
Should Firmus IT be taken to court, for any reason specified in any of our our policies
or otherwise you agree to only take us to court in the country in which our business and
servers reside.

Please note: by signing up for any of our services you agree to be bound by all
Firmus IT terms, conditions & acceptable use policies.